Help Center

By law, we are required to charge Value Added Tax (VAT) to our customers in the UK and EU. 

However, we are not required to charge tax to countries outside of the EU. 

To ensure we show the correct price, our website uses your IP address to establish whether you are required to pay VAT, and automatically adjusts the price displayed. Problems can occur when browsing our site using VPNs or proxy servers, as the incorrect price may be displayed. Please ensure that you browse the website with an IP address that corresponds to the country you are ordering from.

As we are a US company we can only accept payments in USD.

We can show you the price in 5 other currencies. Please select the desired currency from the options in the top right side of the page. The website will then display the prices in that currency until you get to the final payment page.

We have a small team, and a lot of customers, so we try  to send all orders to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.

International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

If for any reason you need to change the delivery address of your order please reply to your order confirmation email with the updated information.

You can cancel your order up to 24 hours after placing your order. We don't accept cancellations after this 24 hour period and the item will be sent to you. Once you receive the item you can start the returns process.

Please note that some orders may be dispatched within 24 hours of the order being placed. If your order has already been dispatched we cannot cancel or refund your order until the item has been returned.

To cancel your order, please reply to your order confirmation email and we'll process your refund as soon as possible.